FAQs

Frequently Asked Questions & Customer Service Charter

What people have asked us

Frequently Asked Questions

Below are some of our most Frequently Asked Questions.

When are you open?

The ferry from Baltimore Harbour to Cape Clear Island operates all year round. The service from Schull is seasonal, operating three days a week from June and then six days a week from July and August.

How do I get there?

For those travelling by car, the journey is relatively straightforward. Baltimore is a little more than four hours from Dublin. Drivers coming from the capital should take the M8 to Cork after which it is less than two hours to Baltimore.

There are multiple tour companies operating services to West Cork from all of Ireland’s major cities. However, tourists with time on their hands can take the local 237 bus from Cork City to Baltimore or Schull via Skibbereen. The local bus takes around two and a half hours and travels through the picturesque coastal towns of Clonakilty, Roscarbery and Skibbereen.

Where can I park?

There is free parking in both Baltimore and Schull however we recommend allowing at least 30 minute to park the car during busy season.

Do I need to return the same day?

No. You also have the option to purchase tickets to stay on the island overnight.
Check out places to stay on Cape Clear Island here

How do I get to Fastnet Rock Lighthouse?

Our Fastnet Rock Lighthouse tours, which are famous for the way in which we circle the lighthouse at close quarters for the perfect view, begin in mid-April from Baltimore Harbour and run until October. Tours departing from Schull start in June and continue through our peak season to the end of August.

Evening tours from Baltimore Harbour to Fastnet Rock Lighthouse via Cape Clear begin in June.

All services are weather dependent. Check the timetable for a sailing schedule. In bad weather, it’s advised that passengers check our Facebook and Instagram pages for updates on sailings.

Do I need to book?

Passengers are encouraged to book in advance during peak season but can pay while boarding during off-peak times. Card payments are accepted but occasional technical issues mean that cash is preferred.

Discounts are available for groups of 10 or more who are travelling together.

You can book online here or call us on 02839159.

Do I need to print my ticket?

No. Passengers who book online will get an email containing their digital ticket with a QR code and reference number. This will be sufficient.

It’s that straightforward?

Well, with one minor catch. Mobile internet can be patchy in the area so customers are asked to keep a copy of the digital ticket on their phone rather than try to access their email while boarding as this may cause delays.

What happens if my ticket is cancelled due to bad weather?

Passengers will be offered a full refund, or they can rebook for a different date. Pre-booked passengers will receive an email or phone call informing them of a cancelled service.

What should passengers wear?

Although there is a certain amount of indoor seating available on our ferries, passengers will be outdoors most of the time. You can experience all four seasons in one day in Ireland so we recommend that passengers bring a good rain jacket, sunscreen, a camera to capture the magnificent views, and some cash for the shops where cards may not be accepted.

Remember: there’s no such thing as bad weather – only bad rain gear!

Can you take a car on to the Island?

No, it is a passenger ferry only. Only island residents can drive their cars on Cape Clear.

Are infants and children allowed on the ferries?

Children and infants can travel on the ferries. We recommend that passengers with children travel on a day when sea and weather conditions are good. All our sailings are buggy friendly.

Are dogs permitted on board Cape Clear Ferries?

Yes, we allow dogs on board. Return tickets for dogs cost €2 and can be purchased while boarding. We would ask that owners keep their dogs on a lead at all times while on board and that they remain in the outside areas.

Cape Clear Ferries Customer Service Charter

Dear Customer

This Customer Service Charter outlines our commitment to providing a safe, reliable, and customer-focused ferry service to and from Cape Clear Island. As a lifeline service for islanders and visitors alike, we are dedicated to delivering a professional, friendly, and efficient experience at sea.

Information & Booking

Tickets can be booked:

Our timetable and fare information are available online and onboard all vessels.
All passengers will be issued with a valid ticket.

Our Commitment to You

We will strive to:

  • Place your safety as our highest priority at all times.
  • Maintain the highest standards of safety across all operations.
  • Adhere to published timetables as closely as possible.
  • Maintain a good standard of cleanliness onboard, while operating as a working vessel. carrying both passengers and essential cargo.
  • Provide the best possible service to all passengers.
  • Provide assistance to passengers with reduced mobility or additional needs where possible.

Please note: Boarding at both Baltimore and Cape Clear Island is via steps, and assistance may be limited depending on conditions and operational demands. We recommend contacting us in advance if you require assistance.

  • Ensure sufficient qualified crew trained in first aid and emergency procedures are onboard.
  • Communicate any timetable changes by text to the island community.

How You Can Help Us

To help us deliver the best possible service, we kindly ask that you:

  • Arrive at the departure point at least 15 minutes before boarding.
  • Allow extra time for parking, particularly during busy summer months.
  • Do not board the vessel until instructed by the crew.
  • Where cargo or fuel is being loaded, this will take place before passenger boarding.
  • Follow all instructions from the skipper and crew.
  • Walk carefully onboard, no running.
  • Ensure children are always supervised.
  • Dispose of rubbish responsibly.
  • Use handrails when boarding and disembarking.
  • Be mindful of the amount of luggage you are bringing.
  • Note that passengers under the influence of alcohol or other substances may be refused travel.

Luggage & Cargo

Cape Clear Ferries operates a mixed passenger and cargo service, which is essential to island life.

Our crew will assist with luggage where possible; however:

  • Passengers are responsible for their own belongings at all times.
  • Crew may be engaged in handling essential freight, heavy cargo, and supplies.

As a result of operational requirements:

  • A cargo box is not always carried on every sailing.
  • Please check with a crew member before placing luggage into the cargo box.
  • Do not place items in the cargo area unless instructed.

We kindly ask for your understanding and cooperation, particularly during busy sailings when cargo operations take priority.

Customer Feedback & Contact

We aim to resolve any issues quickly, fairly, and efficiently. If you wish to contact us:

  •  Tel: 028 39159
  • Email: info@capeclearferries.com

We are committed to addressing all complaints within four weeks and will use feedback to improve our services.

We always welcome your comments and suggestions.

Ongoing Engagement

  • We engage regularly with the island community to review and improve our service
  • We aim to provide a level of bilingual service (English and Irish)

Legal Notice: 

This charter does not affect the statutory rights or legal obligations of customers.